FAQs

How can I get in contact with Outback Aura?
If you'd like to get in touch with our support team, please head to the “Contact Us” page located in our website header. One of our friendly team members will get back to you within 24–48 hours.

Where are the products located and shipped from?
All of our products are stocked and shipped from within Australia. Depending on stock levels and demand, your order will be dispatched from our warehouses in either Victoria or New South Wales.

What types of payment do you accept?
We accept all major forms of payment, including Visa, Mastercard and PayPal.

Is delivery free?
Yes! We offer fast and free delivery on all orders within Australia.

What if my order is delayed?
Occasionally, orders may be delayed. If you’re wondering where your order is, please check our Shipping Information page for more details. Also, review your Shipping Confirmation email (check your spam/junk folder just in case). If you still need help, feel free to reach out via our Contact Us page.

What currency is the store in?
All prices displayed on our website are in Australian Dollars (AUD).